Frequently asked questions

• What is Alchemy Pay?

  Alchemy Pay is a payment solution provider that makes transactions between fiat (Dollar, Euro, etc.) and crypto (Bitcoin, Ether, etc.) easy, secure, fast, and low cost. Our services make crypto investment, commercial transactions, and crypto and Web3 services easily accessible to consumers and institutions around the world.

  Alchemy Pay provides crypto and Web3 services with fiat-to-crypto on-ramps so that users can buy crypto and participate directly with mainstream-friendly fiat payment methods such as credit and debit cards, mobile wallets, and bank transfers.

  The network is currently supported in over 170 countries, has over 300 payment channels, and has a global reach of over 2 million merchants. This is made possible by partnerships with OTC and global crypto exchanges, financial institutions, and global remittance companies.

  Alchemy Pay has partnerships, co-operations, and integrations with Binance, Shopify, NIUM, QFPay, Checkout.com, Arcadier, Cobo, Huobi Global, Algorand, Polygon, NEAR, Elrond, Avalanche, VeChain – and many more.

  Alchemy Pay provides partners with tailored blockchain and payment related services. Strategic partners such as NIUM, for example, enhance Alchemy Pay’s capabilities, with cost-efficient remittance services, and additional fiat payment channels.

  Leading blockchain networks like Algorand, Polygon, NEAR, Elrond, Avalanche have all integrated Alchemy Pay’s fiat payment channels and their tokens are supported on the Alchemy Pay payment network.
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  To get a more comprehensive view of Alchemy Pay’s network the full ecosystem can be found on the Alchemy Pay website.

• How do I use On-Ramp to buy crypto currency?

  * Once the cryptocurrency transfer is completed, it cannot be reversed. Please make sure that the receiving address is the address you hold. If you enter the wrong information, you will lose the corresponding assets.

   

  Please visit our official website: alchemypay.org, and log in with your On Ramp account. If you do not have an On Ramp account, please refer to "How to create an On Ramp account with Alchemy Pay?" to register your account. Your current IP defaults to your country/region, you can also manually select your country and region, it will display the payment method based on your country.

  You can select the crypto currency you want to buy and enter the amount of how much you want to buy with fiat. It will automatically calculate the amount of crypto currency that can be purchased according to the amount of fiat you input, referring to real exchange rate, and the rate is updated every 15 seconds.

  

  Click Continue to enter the address input page. If the crypto currency you want to buy is a currency supported by ACH wallet (BTC, ETH, ACH, USDT, BUSD), you can directly deposit the purchased crypto currency into your ACH wallet. The premise is that the email address you login to the On-Ramp account is the same as the email address you login to ACH wallet.

  If you have not registered the ACH wallet, but you intend to deposit the purchased crypto currency into ACH wallet, Alchemy Pay support generates your ACH wallet account with one-click. The password for login ACH wallet will be sent to you via email once you complete the payment. Additionally, you can also add blockchain wallet addresses that you already have.

  

  Click Continue to enter the payment page, you can put your credit card information on this page and click Confirm Payment to complete the payment.

  

  Once the payment is done, Alchemy Pay will transfer the crypto currencies to the wallet address you submit.

   

• How can I buy crypto currencies with Alchemy Pay? What are the fees?

  Currently, we support users to pay with Visa/Master Card worldwide. If you are in Indonesia, we also accept payments via bank transfers and mobile wallets. The corresponding charge standards are as follows:

  Indonesia	OVO	3.0%+1000 IDR
  Indonesia	Dana	3.0%+1000 IDR
  Indonesia	QRIS	2.0%+1000 IDR
  Indonesia	LinkAja	3.0%+1000 IDR
  Indonesia	Virtual Account	1.0%+6000 IDR
  Credit Card	Visa/Master Card	4.0%

  Note: Gas fees will be charged for purchasing BTC, ETH and ERC20 tokens. It is based on the network condition.

   

  *Why is the amount of cryptos I finally received less than the amount shown on the order page?

  We kindly request that you take note of the following matter: the information displayed on the order page is merely for reference and may not necessarily reflect the best price available. The and quantity shown on the checkout page depends on the payment method selected, as each method incurs varying processing fees. We advise selecting the most advantageous payment method for your purchase. Prices refresh in real time.

  Meanwhile, the Gas fees are typically determined by market supply and demand and may fluctuate. It may increase during times of network congestion.

  Different blockchain networks also handle Gas fees differently. Therefore, when making orders, please refer to the specific documentation and tools provided by the blockchain network and wallet you use to obtain accurate Gas fee information.

  In addition, orders are executed based on real-time prices, and the final quantity will also change if settlement is delayed.

  If you have any further questions, feel free to reach out to our customer support.

• Is there any amount limit for purchases of crypto currency?

  The minimum order amount is 15 USD and the maximum is 2000 USD for each single payment. We may also adjust our maximum/minimum order amount according to the order supply of our liquidity providers, please follow Alchemy Pay’s official notice.

• How long does identity verification take?

  Most of verification will be processed automatically and will give you feedback within 1 minute, but if you submit documents or images that do not meet our requirements, we may need to manually verify them, which may cause additional delays. Most of verification are processed between a few minutes and 24 hours.

• I have paid, but my order cancelled, will the money be returned? What should I do?

  Don't stress, your deducted payment will definitely be returned!
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  If for some reason, your transaction fails or is cancelled, we will also cancel the subsequent purchase process. However, in some cases your card issuing bank may not cancel the payment right away.
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  In this case, please send an email to Alchemy Pay: Support@alchemypay.org, or get in touch with us via Chat, and provide as much information as possible.
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  Please have the following details ready:
  -Alchemy Pay Order ID
  -Payment Serial Number to track in our database. Additionally, please provide the
  -Crypto Wallet Address and/or
  -Transaction hash ID
  -Screenshot of the payment receipt
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  Rest assured, Alchemy Pay will never charge any fees for a failed transaction.

• How long does it usually take for the crypto currencies to arrive?

  Once payments via credit cards, mobile wallets and bank transfer are done, it usually takes from a few minutes to a few hours to transfer the crypto currency to you, depending on the order quantity and any other security checks. If you face any problem or your order still not been sent yet, please kindly contact our customer care at Support@alchemypay.org, and please inform us these data:

  1. Order ID:
     
  2. Screenshot of your order detail:
     
  3. Which platform (Alchemy Pay's partner) do you use: